Frequently Asked Questions
💬 General
Q: What is Earth Echo Boutique?
A: We’re a Canada-based sustainable fashion boutique offering thoughtfully curated cotton and seasonless apparel. Every piece is chosen for comfort, style, and minimal impact on the planet.
Q: Where are you based?
A: We’re proudly based in Ontario, Canada, and ship across Canada and worldwide.
📦 Orders
Q: How do I place an order?
A: Simply browse our catalog, add your chosen pieces to your cart, and check out securely. You’ll receive a confirmation email once your order is placed.
Q: Can I change or cancel my order?
A: We begin processing orders quickly, so we can’t guarantee changes. Email us ASAP at earthechoboutique@gmail.com, and we’ll try our best.
Q: How can I track my order?
A: Once shipped, you’ll receive a tracking link via email. Didn’t get one? Check your spam folder or reach out to us.
🚚 Shipping
Q: Where do you ship?
A: We currently ship to:
- Canada CA
- United States 🇺🇸
- Select international countries 🌍
If you don’t see your country at checkout, email us and we’ll try to help!
Q: How long does shipping take?
A: Orders are processed in 2–4 business days, and shipping time depends on location:
- Canada: 3–10 business days
- US: 5–12 business days
- International: 7–21 business days
Q: Do I have to pay customs or duties?
A: For international orders, local customs or import taxes may apply. These are the responsibility of the customer.
👕 Products & Sizing
Q: What materials do you use?
A: We focus on breathable, natural fabrics — mostly cotton — that feel great on your skin and are easy on the environment.
Q: What size should I order?
A: We provide a size guide on every product page. If you need personalized help, email us your measurements — we’re happy to assist!
🔄 Returns & Refunds
Q: Do you accept returns?
A: Yes! We accept returns on eligible items within 14 days of delivery. Items must be unworn, unwashed, and in original condition.
See our Return Policy for details.
Q: How do I return an item?
A: Email us at earthechoboutique@gmail.com with your order number and reason for return. We’ll guide you through the steps.
Q: Do you offer exchanges?
A: We don’t offer direct exchanges. If you’d like a different item or size, please place a new order and return the original.
🧾 Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: 100%. We use encrypted, secure checkout systems to protect your data.
📧 Contact & Support
Q: How can I contact you?
A: Email us anytime at earthechoboutique@gmail.com or DM us on Instagram @earthechoboutique.
Q: When will I hear back?
A: We usually respond within 1–2 business days. Thanks for your patience — we’re a small team, but we care deeply.