Shipping policy
Shipping Policy
Last updated: 30th June, 2025
At Earth Echo Boutique, we’re committed to delivering your order with care and transparency. Below is everything you need to know about how, when, and where we ship.
WHERE WE SHIP
We currently ship to:
- Canada (Nationwide)
- United States
- Select International destinations (including Europe, Australia & more)
Don’t see your country at checkout? Contact us at earthechoboutique@gmail.com and we’ll do our best to assist.
Order Processing Time
- Orders are processed within *2–4 business days*
- Orders placed on weekends or holidays will be processed on the next business day
- You’ll receive a shipping confirmation email with tracking once your order is shipped
Domestic Shipping (Canada)
- Estimated delivery: *3–10 business days*
- Carriers: Canada Post, Purolator, or other trusted couriers
- Flat-rate or free shipping may be available during special promotions.
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U.S Shipping
- Estimated delivery: *5–12 business days*
- Tracking included
- Customs or import duties (if applicable) are the responsibility of the customer.
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International Shipping
- Estimated delivery: *7–21 business days* depending on location
- Carriers: Canada Post International, USPS, Asendia, or similar
- Buyer is responsible for any customs duties, VAT, or import taxes.
*International timelines may vary due to customs or local courier delays.*
*Note: During new drops or holidays, processing times may take slightly longer.*
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Packaging
We package orders using minimal, eco-conscious materials that reflect our commitment to sustainability.
Mailers may be recyclable or compostable whenever possible.
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Tracking Your Order
Once your order is shipped, you'll receive a tracking number by email.
Didn’t receive it? Please check your spam folder or contact us at earthechoboutique@gmail.com
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Shipping Delays or Address Errors
We are not liable for shipping delays caused by:
- Courier or weather delays
- Incorrect or incomplete address at checkout
- Customs processing times
If a package is returned to us due to an address issue, we’ll reach out to arrange reshipping (additional shipping fees may apply).
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Lost or Missing Packages
If your order shows as "delivered but not received":
1. Double-check your address and surroundings
2. Ask neighbors or building staff
3. Wait 24–48 hours (sometimes tracking updates early)
4. Contact us if you still can’t locate it
*We are not responsible for packages marked as delivered by the carrier.*
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Local Pickup (Coming Soon)
We plan to offer **local pickup in Ontario, Canada** in the near future. Stay tuned!
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Questions?
We’re here to help.
Email us anytime earthechoboutique@gmail.com
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